❓BRITLIVING & POOLS - FREQUENTLY ASKED QUESTIONS
Quick answers for your home, garden & pool needs
🛒 ORDERS & PRODUCTS
Q: Do you offer assembly for sheds/pools?
No, all products are self-assembly. We provide detailed instructions + video guides. For complex sheds, we recommend local handymen (ask us for UK partner list).
Q: Are your sofas pet-friendly?
Absolutely! Look for the "BritPaws Approved" tag. These use stain-resistant fabrics (tested by Bella, our founder's spaniel!).
Q: Can I customize shed sizes?
Yes! Email contact@britlivingpools.co.uk with dimensions. Standard lead time: 3-5 weeks (+£150 fee).
🚚 SHIPPING & DELIVERY
Q: How long until I receive my order?
Processing: 1-2 business days
Shipping: 2-4 business days (UK mainland)
Large items (pools/sheds): 3-7 days via specialist courier.
Q: Do you ship to Scotland/Northern Ireland?
Yes! Free shipping over £50 applies, but add 1-2 days transit. Highlands/Islands: flat £9.99 fee.
Q: Can I track my delivery?
Yes! Tracking numbers are emailed once dispatched. Issues? Contact support@britlivingpools.co.uk.
🔄 RETURNS & REFUNDS
Q: What’s your returns policy?
30 days for unused items
Refunds in 14 days (no exchanges)
Return address:
Tollgate Gardens, Eastbourne, BN23 6NN
Full details: Returns Policy
Q: Are pools/sheds returnable?
Only if unopened/undamaged. Custom items are non-returnable.
Q: Who pays for return shipping?
Customers cover costs unless item is faulty/incorrect.
♿ ACCESSIBILITY
Q: Is your website screen-reader friendly?
We meet WCAG 2.1 Level AA standards. Use our accessibility widget (bottom-right corner) for font/contrast adjustments.
Q: Need help placing an order?
Call+447401467466
(Mon-Thu 10AM-2PM) or email accessibility@britlivingpools.co.uk for:
Large-print invoices
Verbal order processing
🌿 PRODUCT CARE & WARRANTY
Q: How do I winterize my garden pool?
Use our free guide: Pool Winter Checklist PDF. Or buy our Winter Care Kit (£24.99).
Q: What’s the warranty on sheds?
10 years against rot/insect damage
2 years on fixtures/hinges
Proof of annual treatment required.
Q: Can furniture stay outdoors year-round?
Only items marked "All-Weather". Others need covers/storage.
🇬🇧 BRAND & SUSTAINABILITY
Q: Where are your products made?
80% UK-made (sofas in Yorkshire, sheds in Sussex). Pools/accessories ethically sourced from EU partners.
Q: Do you offer recycling for old pools/sheds?
Yes! Email eco@britlivingpools.co.uk for:
£20 shed collection (donated to community gardens)
Free pool recycling (Eastbourne depot only)
Q: Who is Nicholas Ward?
Our founder! Read his story: About Us
💡 TROUBLESHOOTING
Q: My pool pump isn’t working
Check filter isn’t clogged 2) Ensure water level covers intake 3) Still stuck? Email video to support@britlivingpools.co.uk.
Q: Shed door sticks in humidity
Sand edges lightly + apply beeswax (not oil!). Our Shed Maintenance Kit (£14.99) helps!