♿ACCESSIBILITY STATEMENT

BritLiving & Pools
Last Updated: 4 July 2025

OUR COMMITMENT

At BritLiving & Pools, we believe exceptional home and garden experiences should be accessible to everyone. We're dedicated to ensuring digital accessibility for people with disabilities, continually improving our website to meet WCAG 2.1 Level AA standards.

CURRENT CONFORMANCE STATUS

We partially conform to WCAG 2.1 Level AA due to the following areas under ongoing improvement:
✅ Fully Accessible Features

  • Text alternatives for non-text content

  • Keyboard navigation compatibility

  • Resizable text up to 200% without loss of functionality

  • High color contrast (minimum 4.5:1)

🛠️ Areas Being Improved (Target completion: 30 Sept 2025)

  • Captions for all promotional videos

  • Form labels for complex checkout fields

  • ARIA landmarks for screen reader optimization

ACCESSIBILITY FEATURES

To enhance your experience, we've implemented:

🎨 Display Adjustments

Use our accessibility widget (bottom-right corner) to:

  • Increase text size

  • Enable high-contrast mode

  • Convert to dyslexia-friendly font

  • Highlight clickable elements

♻️ Navigation Aids

  • Skip to Content links

  • Consistent header menu structure

  • Keyboard-friendly menus (Tab/Arrow keys)

  • Breadcrumb trails on all product pages

ℹ️ Alternative Access

  • Detailed image descriptions (e.g., "Teak wood garden shed with double doors")

  • Text transcripts for audio content

  • Simplified checkout flow

LIMITATIONS & ALTERNATIVES

While we strive for universal access, some third-party elements may have limitations:

Element Limitation Alternative Support
Product Videos Auto-generated captions only Request transcript: accessibility@britlivingpools.co.uk
PDF Brochures Not screen-reader friendly HTML version available on request
Interactive 3D Views Requires mouse control Detailed text descriptions provided

FEEDBACK & SUPPORT

We welcome your accessibility feedback:

Accessibility Team
✉️ Email: accessibility@britlivingpools.co.uk
📞 Phone: 01273 800 800 (Mon-Thu 10AM-2PM GMT)
📬 Mail:

BritLiving & Pools Accessibility  
Tollgate Gardens  
Eastbourne, BN23 6NN  
United Kingdom

Response Promise:

  • Acknowledgement within 24 business hours

  • Solution proposal within 5 business days

TECHNICAL SPECIFICATIONS

  • Technologies: HTML5, CSS3, JavaScript, Shopify CMS

  • Accessibility Standards: WCAG 2.1 Level AA

  • Testing Tools: WAVE, Lighthouse, Axe, NVDA screen reader

  • Testing Frequency: Quarterly automated scans + annual user testing

UK COMPLIANCE

This statement meets the requirements of:

  • Equality Act 2010

  • Public Sector Bodies Accessibility Regulations 2018

  • British Standard BS 8878

ONGOING EFFORTS

Our accessibility journey includes:

  1. Monthly team training on inclusive design

  2. Partnership with Disability Rights UK

  3. User testing with Sussex Association for the Blind

  4. Annual third-party audits

DOWNLOADABLE RESOURCES

STATEMENT UPDATES

This statement was last reviewed on 4 July 2025.
Next scheduled review: 4 January 2026

Accessibility isn't a destination – it's our ongoing commitment to building a more inclusive BritLiving experience for all.
Nicholas Ward, Founder